20 March 2020
Dear Valued Customer,
As the global health crisis (COVID-19) impacts the way any company is operating these days, we wanted to assure you that we at VAREL INTERNATIONAL ENERGY SERVICES (VIES) are doing everything we can to support you and your business while never losing sight of our number one priority — the health and safety of our employees, customers and communities we work in.
During this time, we are closely monitoring COVID-19 developments, adhering to governmental and municipal guidelines to take the necessary steps that protect people and ensure business continuity for our customers.
Here’s a bit of what we are doing at VIES to keep our employees, customers, and communities safe:
Eliminating or rescheduling nonessential planned travel and event attendance;
Providing flexibility for employees to work remotely when possible;
Daily updates to our staff regarding health and wellness tips provided by the health authorities.
We are also dedicated to providing the highest level of support for your operations and our sales, technical and management staffs and that they remain available through emails & phone to discuss any current business topic.
With regards to the manufacturing status of our VAREL OIL & GAS DRILL BITS (VOG) and DOWNHOLE PRODUCTS (DHP) plants:
Ibos, France - VOG PDC bit production is on stand-by. We are evaluating diverting production to our other facilities.
Kurgan, Russia - VOG PDC bit production is normal.
Matamoros, Mexico - VOG PDC, Roller Cone and DHP product production is normal.
Aberdeen, Scotland UK - DHP production is normal.
Al Khobar, Saudi Arabia - DHP production is normal.
Your local sales representatives will discuss the available options with your personnel in a timely manner and updates will be provided if anything changes.
Thank you for your support,
President & CEO